On the morning of December 13, 2013, when he arrived at the office, Zhang Qian opened his mailbox and received an email from a Middle East user. The content was: because of the heavy snow, he could not go out and get to Zhang Xuezhe at the airport.

Zhang Xuezhe is the engineer of the engineering department, the Middle East installation work, it is necessary to pass through the Israeli port, to enter the Palestine to complete, without the reception of users, it is difficult to run through the border. Zhang Qian was in such a hurry that we decided to call soon after dawn in Israel, and we had to receive Zhang Gong, who was besieged by snow anyway. At 4 a.m. Israeli time (10 a.m. Beijing time), the phone finally got through and the user promised to arrive at the airport in four hours. At two o'clock in the afternoon, Zhang Xuezhe short message, the user did not arrive. Zhang Qian couldn't get through the phone call, and then made an office phone call to confirm that the user was on the way to the airport.

In the morning of December 16th, I opened the mailbox, and Zhang Xuezhe's mail came in. After seeing it, I felt completely relieved. Zhang Qian and the booking office checked the situation that day. Shortly after Zhang Xuezhe's plane had just landed, the airport was closed, and the rear plane didn't know where to go.

Zhang Gong's mail is as follows

Wang Gong:
Hello.

I arrived at Telaviv-Yafo Airport at 3 a. m. 13 in the morning. I was catching up to the snow in the Middle East for a hundred years. After waiting for nine hours at the airport, the customers came to the airport for nine hours. The customers came by train from Jerusalem. When it came to Jerusalem, the military and police sealed all the roads. We walked more than one kilometre with the heavy snow, bypassing the checkpoint, and the customers called a pickup truck. According to our customers, we usually arrive at most 1.5 hours. We have walked for seven hours.
The second day, to the scene, the workshop is low and small, full of equipment box, no room for a little room, the pit did not do, the need to clean up the site first, the customer found 5 people, not like work experience, tools do not make do, in such places can only like this, start construction.
The factory, near Jerusalem, is a BA controlled area. There are two military checkpoints from the hotel to the factory, not very much. It may not be too tense in this period.

Zhang Xuezhe 2013.12.16

People who do not know the customer service work, imagine that they are going abroad and can enjoy the scenery around the world, but who knows that their trip is so difficult that it is a good treatment to stay on the plane for seven or eight hours. If you fly to the Americas, more than a dozen hours are fixed on the seat of the plane, the feeling of pain. You can think of it.

Customer service is not easy to work, facing different countries and different users, we can overcome the difficulties of travel and accommodation, but facing the equipment, we have a lot of good wishes: if the work in the home can be done better, the work in the field will become easier, the quality of the equipment can be improved a little, the user is right. The north glass equipment will be more approved.